About the Job

We are currently seeking a Director of Client Engagement to join our expanding team in Greenwood Village, CO. This is a permanent position in which you’ll enjoy a competitive salary and benefits package (medical, dental, and vision insurance, 401(k), etc.), a casual work environment, and flexible hours. Local candidates preferred. You must be eligible to work in the U.S. without sponsorship.

 

This position reports to: President

 

Job Duties and Responsibilities

  • Manage day-to-day activities and client engagement staff, including assessment of performance to ensure work output is of high quality and quantity, making compensation recommendations, handling employee relations issues, hiring staff for growth/attrition and identifying training needs
  • Assign staff to accounts, and monitor productivity to ensure staff workloads are at appropriate levels
  • Resolve high-level client needs, requests, and issues satisfactorily
  • Ensure client needs are being met by the team – completing projects as assigned and answering client questions promptly and accurately
  • Handle high-priority account escalations and owning resolution activities
  • Participate in key industry affiliations and provide recommendations to our clients and Envision leadership to maintain our market position as industry leader
  • Implement and support client engagement standards across the organization
  • Assist in managing client contracts to ensure we are delivering what is contractually required meeting/exceeding expectations
  • Support innovation in client engagement activities
  • Support delivery activities and work collaboratively that we deliver on time and with quality
  • Support contract specific financial goals for revenue and expense managing to maximize value
  • Support sales activities for current clients identifying and driving opportunities for growth
  • Support sales activities for new clients
  • Drive Net Promoter results in annual client surveys of Envision services

 

Required and Preferred Qualifications

Required:

  • 5+ years’ experience in supervisory role
  • 10+ years in client-facing roles

Preferred:

  • Certified Scrum Product Owner
  • Leadership training and certification

 

Required Education

  • Master’s Degree in Public Health or equivalent or 10+ years of experience supporting Public Health clients

 

Required Background and Traits

  • Excellent communication, organizational, motivational and planning skills
  • Excellent oral, written, and presentation skills
  • Self-motivated
  • Demonstrated ability to organize and lead

 

Benefits

  • Salary Range: $135,000 to $190,000. Compensation will be determined based on relevant experience and qualifications.
  • Eligibility for variable quarterly bonuses, based on both company and individual performance, after 6 months of employment
  • Health, Dental, and Vision Insurance
  • 401(k) retirement plan with employer match
  • Casual work environment
  • Paid Time Off (PTO) and flexible hours
  • Work from home (WFH)

 

For general employment information at Envision, see Hiring and Employment Policies.

Please submit resumes and salary requirements to: resumes@envisiontechnology.com and include “Director of Client Engagement” in the subject line.