Client Engagement Manager
We are currently seeking a Client Engagement Manager to join our expanding national team with headquarters in Greenwood Village, CO. The ideal candidate has a public health background/passion, desire to help the world be a healthier place to live in, customer focus and a keen interest in public health technology. This is a permanent position in which you’ll enjoy a competitive salary and benefits package (medical, dental, and vision insurance, 401(k), etc.), a casual work environment, and flexible hours. You must be eligible to work in the U.S. without sponsorship.
This position reports to: Director of Client Engagement
Job Duties and Responsibilities
This is a hands-on position. Typical duties/responsibilities include:
- Build partnering relationships with clients responsible for decision-making at their organization
- Thoroughly identify/clarify client’s scope of service prior to start of project and or maintenance agreements
- Identify assigned client’s objectives, needs and requirements by actively listening, probing and identifying concerns
- Leverage subject matter expertise in immunization registries and public health case management best practices to guide our software developers to develop the best solutions on behalf of our customers
- Collaborate (in both written and oral format) with customers and other team members on ideas, designs, and issues (both technical and non-technical)
- Work with customers and/or other team members to resolve customer issues and to provide advice to our customers on leveraging our software
- Assist with the generation and delivery of product training to customers
- Assist with the creation of end-user documentation geared to the public health sector
- Assist with the testing of software releases prior to deploying an upgrade to a customer
- Manage end-to-end relationships for national and international governmental public health projects from implementation through transition and support
- May represent Envision as a subject matter expert for national committees and workgroups through the American Immunization Registry Association (AIRA) and the Centers for Disease Control and Prevention (CDC)
- Participates in industry meetings and conferences
- Maintains understanding of client’s contract(s) and financials
- Supports Envision growth and sales activities for current and new clients including estimation activities, resource planning and demonstrations
Required and Preferred Qualifications
Required:
- Public Health experience (immunization preferred)
- Customer support experience
- Customer Service, Listening, Phone and Email Skills: Leveraging email and phone to resolve problems by clarifying the customer’s issues
- Product Knowledge, Problem Solving, and Technical Savvy: Reproducing problems in software and consulting with team members to determine root cause
- Conflict Resolution
- Documentation Skills
- Analysis Skills
- Business Analyst Skills: analysis, requirement gathering, testing and documentation
- Collaboration Skills
- Project Administration Skills: Documenting business plans and policies/procedures to sustain project funding
Preferred:
- Project Management Skills: scheduling, risk/issue management, Agile Scrum
- Training experience
- Courseware Development: Designing computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy
- Presentation Skills: Conducting training classes by presenting job-specific, company-specific software computer application classes
Required and Preferred Education
Required:
- Bachelor’s Degree in Public Health or related field
Preferred:
- Master’s Degree in Public Health or related field OR actively pursuing master’s degree in Public Health or related field
Preference will be given to Candidates with experience relating to:
- Message-based applications including HL7
- Immunization Information Systems for Public Health
- CDC programs and initiatives: VTrckS, VFC (vaccines for children), CDSi (Clinical Decision Support of Immunization), IQIP
- Public Health Case Management Systems for HepB
- Public Health Crisis and Response Administration
- American Immunization Registry Association MIROW (Modeling of Immunization Registry Operations Workgroup) best practices
Required Background and Traits
- Self-starter willing to work in a dynamic environment with minimal supervision
- Ability to produce high quality work in a timely fashion
- Ability to troubleshoot issues
- Strong analytical and software problem-solving skills
- Effective verbal and written communication skills
- Self-motivated to learn and keep up with the latest technologies, tools, and industry trends
- Strong organization and time management skills
- Proficiency in Word, Excel, PowerPoint, and Visio
- Understanding database principles
- Ability to learn new software quickly
Benefits
- Salary Range: $80,000 to $115,000. Compensation will be determined based on relevant experience and qualifications.
- Eligibility for variable quarterly bonuses, based on both company and individual performance, after 3 months of employment
- Health, Dental, and Vision Insurance
- 401(k) retirement plan with employer match
- Casual work environment
- Paid Time Off (PTO) and flexible hours
- Work from home (WFH) options available
For general employment information at Envision, see Hiring and Employment Policies.
Please submit resumes and salary requirements to: resumes@envisiontechnology.com and include “Client Engagement Manager” in the subject line.