Client Engagement Manager

We are currently seeking a Client Engagement Manager to join our expanding national team with headquarters in Greenwood Village, CO. The ideal candidate has a public health background/passion, desire to help the world be a healthier place to live in, customer focus and a keen interest in public health technology. This is a permanent position in which you’ll enjoy a competitive salary and benefits package (medical, dental, and vision insurance, 401(k), etc.), a casual work environment, and flexible hours. You must be eligible to work in the U.S. without sponsorship. 

 This position reports to: Director of Client Engagement 

 Job Duties and Responsibilities 

This is a hands-on position. Typical duties/responsibilities include:  

  • Build partnering relationships with clients responsible for decision-making at their organization  
  • Thoroughly identify/clarify client’s scope of service prior to start of project and or maintenance agreements  
  • Identify assigned client’s objectives, needs and requirements by actively listening, probing and identifying concerns   
  • Leverage subject matter expertise in immunization registries and public health case management best practices to guide our software developers to develop the best solutions on behalf of our customers   
  • Collaborate (in both written and oral format) with customers and other team members on ideas, designs, and issues (both technical and non-technical)  
  • Work with customers and/or other team members to resolve customer issues and to provide advice to our customers on leveraging our software  
  • Assist with the generation and delivery of product training to customers  
  • Assist with the creation of end-user documentation geared to the public health sector   
  • Assist with the testing of software releases prior to deploying an upgrade to a customer  
  • Manage end-to-end relationships for national and international governmental public health projects from implementation through transition and support  
  • May represent Envision as a subject matter expert for national committees and workgroups through the American Immunization Registry Association (AIRA) and the Centers for Disease Control and Prevention (CDC)  
  • Participates in industry meetings and conferences  
  • Maintains understanding of client’s contract(s) and financials 
  • Supports Envision growth and sales activities for current and new clients including estimation activities, resource planning and demonstrations 

 Required and Preferred Qualifications 

Required: 

  • Public Health experience (immunization preferred) 
  • Customer support experience  
  • Customer Service, Listening, Phone and Email Skills: Leveraging email and phone to resolve problems by clarifying the customer’s issues  
  • Product Knowledge, Problem Solving, and Technical Savvy: Reproducing problems in software and consulting with team members to determine root cause 
  • Conflict Resolution 
  • Documentation Skills 
  • Analysis Skills    
  • Business Analyst Skills: analysis, requirement gathering, testing and documentation 
  • Collaboration Skills  
  • Project Administration Skills: Documenting business plans and policies/procedures to sustain project funding  

Preferred: 

  • Project Management Skills: scheduling, risk/issue management, Agile Scrum 
  • Training experience  
  • Courseware Development: Designing computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy  
  • Presentation Skills: Conducting training classes by presenting job-specific, company-specific software computer application classes  

 Required and Preferred Education 

Required: 

  • Bachelor’s Degree in Public Health or related field 

Preferred: 

  • Master’s Degree in Public Health or related field OR actively pursuing master’s degree in Public Health or related field   

 Preference will be given to Candidates with experience relating to: 

  • Message-based applications including HL7 
  • Immunization Information Systems for Public Health 
  • CDC programs and initiatives: VTrckS, VFC (vaccines for children), CDSi (Clinical Decision Support of Immunization), IQIP  
  • Public Health Case Management Systems for HepB 
  • Public Health Crisis and Response Administration  
  • American Immunization Registry Association MIROW (Modeling of Immunization Registry Operations Workgroup) best practices     

 Required Background and Traits 

  • Self-starter willing to work in a dynamic environment with minimal supervision 
  • Ability to produce high quality work in a timely fashion  
  • Ability to troubleshoot issues 
  • Strong analytical and software problem-solving skills 
  • Effective verbal and written communication skills 
  • Self-motivated to learn and keep up with the latest technologies, tools, and industry trends 
  • Strong organization and time management skills 
  • Proficiency in Word, Excel, PowerPoint, and Visio 
  • Understanding database principles  
  • Ability to learn new software quickly 

 Benefits 

  • Salary Range: $80,000 to $115,000. Compensation will be determined based on relevant experience and qualifications.  
  • Eligibility for variable quarterly bonuses, based on both company and individual performance, after 3 months of employment  
  • Health, Dental, and Vision Insurance  
  • 401(k) retirement plan with employer match  
  • Casual work environment  
  • Paid Time Off (PTO) and flexible hours  
  • Work from home (WFH) options available  

For general employment information at Envision, see Hiring and Employment Policies.

Please submit resumes and salary requirements to: resumes@envisiontechnology.com and include “Client Engagement Manager” in the subject line.